Refund Policy

📘 Refund Policy for eBooks

Thank you for choosing Hudoshop Digital Library. We are committed to delivering high-quality digital products and a smooth shopping experience. Please take a moment to review our eBook refund policy before making your purchase.

🧾 Nature of Digital Products

All eBooks sold by Hudoshop Digital Library are digital downloads. Once the eBook has been downloaded or accessed, it is considered consumed and is not eligible for return or refund under standard conditions.

✅ Refund Eligibility

We understand that certain situations may require a refund. Refunds are considered under the following conditions:

  • Duplicate Purchase: If you accidentally purchase the same eBook more than once, we will issue a refund for the duplicate transaction.
  • Technical Issues: If you are unable to access or download the eBook due to technical errors, and we are unable to resolve the issue promptly, you may be eligible for a full refund.

📩 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at [email protected] within 24 hours of your purchase.
  2. Provide Details: Include your order number, the title of the eBook, and a brief explanation of the issue.
  3. Assessment: Our team will review your request and determine eligibility based on this policy.
  4. Refund Process: If your request is approved, we will issue a refund to your original payment method within 3–5 business days.

❌ Non-Refundable Circumstances

Refunds will not be granted in the following situations:

  • You changed your mind after the purchase.
  • The eBook has already been downloaded or accessed.
  • You mistakenly believed the product was a physical book (we clearly state all products are digital).
  • You no longer need the eBook due to class changes, cancellations, or personal reasons.
  • You purchased the wrong title despite clear product listings (title, cover, ISBN, description).
  • Page numbers differ from the physical edition (this is typical for digital formats like EPUB/MOBI).
  • You report minor issues (e.g., small text, blurred pages), and we have provided a suitable replacement.

📬 Need Assistance?

If you have any questions or concerns about our refund policy, please contact us at:
📧 [email protected]
We’re here to support you and ensure a positive experience with Hudoshop Digital Library.

This policy is subject to change without notice. Any updates will be published on our website.

Thank you for trusting Hudoshop Digital Library.